Salesforce helps track interactions with clients.
February 28, 2020
Salesforce helps track interactions with clients.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with Salesforce Service Cloud
We use Salesforce as another database to keep track of our clients' progression along with all their contact details. Keeping track of all the modules and access they have purchased within our system makes our lives a whole lot simpler. The dashboard on the front page also gives our team a first great glance to see how sales are progressing for the month.
- Great for pushing further sales and knowing who is calling in.
- Knowing details of what clients have signed up for.
- Keeping track of client purchases.
- No real comments for me, here. The system does what I need.
- Great for pushing further sales when you realise a client could make use of additional software offerings.
- Having external source for storing client info (phone numbers).
- Keeping track of monthly sales gives our team a great glimpse to see how we are progressing each month.
Do you think Salesforce Service Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Service Cloud's feature set?
Yes
Did Salesforce Service Cloud live up to sales and marketing promises?
Yes
Did implementation of Salesforce Service Cloud go as expected?
I wasn't involved with the implementation phase
Would you buy Salesforce Service Cloud again?
No