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Salesforce at a glance
Updated November 29, 2023

Salesforce at a glance

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM
  • Sales Automation and Forecast Optimization
  • Quotes and Contracts
  • Sales Performance Management

Overall Satisfaction with SAP Sales Cloud

Use SFDC everyday for all accounts and sales information. We have to log everything in the platform for it to be "real" and accurate. If it is not in SFDC, it doesn't exisist. There is no greater sales tool than SFDC and it is used to log and account for all types of clients/accounts globally.
  • Logging account details
  • Understanding sales cycles
  • Information about clients and process
  • Lightning is horrible. Stick with classic.
  • Nothing - everything works well.
  • Help sales timelines
  • Helps to show who is where
  • Give you correct client info
SAP Sales Cloud does give further visibility into each customer, simplify complex sales use cases, and increase sales velocity. It allows everyone to be on the same page about where a deal is, where it might be lagging so that managers/leadership can help and jump in, and what else we need to do to close the deal.
There is no other product like this on the market - that is why SFDC is so massive. They take everything complicated out of the deal and make it organized and useful.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Sales Cloud again?

Yes

Really, every company that has a sales team (which is nearly every company because, you know, one needs to sell the product or service the company is providing) needs Sales Force for their account tracking, sales process and timelines, notes, deal health, strategy, and anything touching a deal. Helps keep track of all components and people on an account.

SAP Sales Cloud Feature Ratings

7.9
Customer data management / contact management
8
Workflow management
7
Territory management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
6
Quote & order management
7
Interaction tracking
8
Channel / partner relationship management
10
6.7
Case management
8
Call center management
5
Help desk management
7
8.0
Lead management
9
Email marketing
7
9.0
Task management
10
Billing and invoicing management
7
Reporting
10
9.7
Forecasting
10
Pipeline visualization
10
Customizable reports
9
8.0
Custom fields
9
Custom objects
8
Scripting environment
7
API for custom integration
8
9.5
Role-based user permissions
9
Single sign-on capability
10
6.5
Social data
7
Social engagement
6
6.5
Marketing automation
6
Compensation management
7
8.0
Mobile access
8