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Remarkable tool because of its sales functionality and customer insights
October 26, 2023

Remarkable tool because of its sales functionality and customer insights

Ryan Tamez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM
  • Sales Automation and Forecast Optimization
  • Quotes and Contracts
  • Sales Performance Management
  • Augmented Intelligence
  • SAP Intelligent Sales Execution (Datahug)

Overall Satisfaction with SAP Sales Cloud

Today, our company uses SAP Sales Cloud to keep the entire sales process running smoothly. We have truly embraced everything that SAP Sales Cloud has to offer. Key features like tasks and notifications have completely transformed how we track our leads.
  • Given management ample and useful data to work with
  • Connected every aspect of the business
  • Made the lead capture process more efficient
  • Issues with formatting in case of uploading documents in the tool
  • Organize and maintain our customer relations in a time-saving manner
  • Increased team effiency and amount of work we can take on
  • Answer rate for customer service calls improved by 30%
The biggest effect comes from having access to game-changing which has allowed us a better connection to our customers. Thanks to SAP Sales Cloud, the company is well on its ways to hitting its ambitious goals, and our reps have all the tools they need to effectively sell.
The scalability and integration provides sales rep visibility into support activity within SAP Sales Cloud and automatically makes data visible within the system enabling sales and support to collaborate more efficiently and deliver cohesive customer experiences.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

Features like communication and email tracking will bring transparency and accountability to your pipeline process. There is no better way to streamline your sales process than to use SAP Sales Cloud and you can meet the needs of your customers through integrations you can build with SAP Sales Cloud.

SAP Sales Cloud Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
10.0
Mobile access
10