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A complete solution for sales professionals.
November 08, 2023

A complete solution for sales professionals.

Matt Werhner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM
  • Quotes and Contracts
  • Sales Performance Management

Overall Satisfaction with SAP Sales Cloud

We majorly use SAP sales cloud as a end to end complete Sales CRM platform. Establishing connections with leads, maintaining sales cycle data like demos given, quotation shared etc., and drawing customer insights is done via SAP sales cloud for us. We were finding it difficult to track the entire sales cycle and sales performance through an unified central platform, but with the help of SAP Sales cloud, we are now able to achieve it.
  • The lead and prospect management module of SAP sales cloud is very comprehensive good.
  • The ability to customize reports are very helpful and handy.
  • Integration with other sales tools is holistic and seamless
  • The offline syncing functionality could be greatly improved
  • Accessing SAP sales cloud on mobile devices is a bit of a challenge.
  • Tracking the version history is not very accurate sometimes.
  • The automatic workflow set up and rules engine has helped us minimize errors
  • Lead engagement is made simple and effective with the presence of default templates.
  • Integration with other sales tools like LinkedIn Sales Navigator make our entire process much more efficient and less time consuming.
  • The sales cycle has also become quicker for us with the help of SAP sales cloud.
SAP sales cloud has helped us drastically reduce our sales cycle. With sales tools integrations readily available, we get more visibility into the leads and potentials and this helps us engage with them in a much more personalized manner. The reports that are generated with the business data is very much comprehensive and very much insightful for us.
I would definitely rate the scalability of SAP sales cloud very highly. It is in fact one of the easily scalable solutions that I have come across. A large volume of lead and potential data can be management with SAP Sales cloud seamlessly. Also, sales attribution can be done effectively even with the presence of multiple sales channels and geographies. Expanding new geographies and regions is also very smooth with SAP sales cloud.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

Establishing connections and engaging with leads and potentials is very simple and straightforward with SAP sales cloud. There are a lot of default email templates that are available which can be leveraged. Also, a level of automation is provided which saves a lot of time for us. We can define rules and workflows for new leads which helps us engagement with them at all times.

SAP Sales Cloud Feature Ratings

9.7
Customer data management / contact management
10
Workflow management
10
Territory management
9
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
9
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
9.7
Case management
10
Call center management
9
Help desk management
10
10.0
Lead management
10
Email marketing
10
9.3
Task management
10
Billing and invoicing management
9
Reporting
9
9.3
Forecasting
10
Pipeline visualization
9
Customizable reports
9
10.0
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
8.5
Role-based user permissions
9
Single sign-on capability
8
9.5
Social data
10
Social engagement
9
9.5
Marketing automation
9
Compensation management
10
9.0
Mobile access
9