Review from Operations Perspective
September 27, 2023
Review from Operations Perspective
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
It is being used as CRM tool for the consumers we have.
Problem Statement :
1. Need Unified CRM tool and migrated from standalone legacy system
2. Tool to have better integration with our SAP ERP system
Problem Statement :
1. Need Unified CRM tool and migrated from standalone legacy system
2. Tool to have better integration with our SAP ERP system
- Ticket allocation to the Service Partners
- Approval Process for cost / service exceptions
- Friendly interface for our agents who interact with customers
- Integration with 3rd party systems
- Workflow customisations should be simpler
- Code Changes and deployment workflows should simplified
- Improved Brand Value
- Improved Team's Efficiency
- Reduced Service Cost
Yes and its been a positive impact on service quality for the consumers.
Market reputation and other business referrals helped to the selection
Do you think SAP Service Cloud delivers good value for the price?
Not sure
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes