How ScienceLogic helps ePlus grow our MSP
Overall Satisfaction with ScienceLogic
ScienceLogic is a key component of our managed services, empowering our ability to monitor our customers’ equipment.
- Excellent data collection capabilities
- Puts everything in a “single pane of glass” for ease of monitoring
- Intuitive to write dynamic applications for
- Knowledge base could use navigational capability improvements
- Support staff response time can be lengthy if it’s not a straightforward issue
- Occasional lapses in meeting turn time requests.
- ScienceLogic’s pricing model allows us to scale as our managed services business grows.
Not Sure
ScienceLogic provides us a single customer portals to aid our MS customers in a single pane of glass.
We have partnered with ScienceLogic to build our PowerPacks for new service offerings like HPE Aruba.
We use SL1 runbooks to help automate information to our ticketing system.
- We are excited to try the improved Integration Server.