ScreenConnect = Solid Connect
Updated April 05, 2017

ScreenConnect = Solid Connect

Matthew Kemper | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

ScreenConnect is being utilized to across our various offices. It allows our administrators to cut out thousands of miles worth of separation between locations and make it as if we were helping them in the same room. Whether it is the basic printing device that is failing, to full software upgrades, ScreenConnect has offered exactly what we need for remote administration.
  • Real-time inventory of connected devices is given with the ability to push updated client versions out silently.
  • Unlike other remote management systems, ScreenConnect has a good balance between having all the tools you need without being a bloated program. I have not gone wanting for an additional option that is not part of the program.
  • The support team is down to earth and helpful in any situation needed. It is similar to a familiar face instead of a mysterious corporation.
  • There were some basic graphics and remedial styling with it until they recently updated things.
  • On rare occasions, the client install will drop and the client will have to do a second install.
  • The window that automatically opens once connected provides the best resolution, but it can get grainy quickly if the initial window is expanded into a larger view.
  • ScreenConnect has allowed our US office to oversee other US and European offices with ease. It has cut numerous costs that would otherwise be incurred with hiring an in house IT person or a third-party IT group.
  • There are different levels of ScreenConnect to fit all types of businesses. Our company was able to match our needs with the respectable cost. There was not an a la carte structure that made us feel nickeled and dimed to get what was needed. In other words, good bang for the buck.
  • Productivity has been heightened in our European office due to ScreenConnect. There are not lags of hours or even days to get something fixed by the prior third party IT group. It also allows a closer internal look at each an every device on the system. This view assists with auditing and budget forecasting of who needs upgrades.
After working with and looking into a number of other remote software options, ScreenConnect provided the options we needed with the cost to match. Many others have similar features, but not all we needed. Others had more features than we could even use, but the cost was well out of range. There was a proper balance between the two with ScreenConnect and there is scalability for any future requirements. For an analogy, it was that "just right" combination Goldilocks looked for.
I am really happy with the connectivity when doing OS upgrades. I have used other remote connection software that does not reconnect to the client once a restart occurs. ScreenConnect allowed me to upgrade a Windows 7 desktop to Windows 10 without being attended on the other side of the country. I didn't get cut off by the initial prompts when restarted or forced to send command prompts to force my way to the login screen.
The only lag that I get when running is only related to broadband speeds and not the program itself. Even with an intermittent connection, the program still connects as soon as a broadband service disruption clears.

ConnectWise Control Feature Ratings

Screen sharing
9
File transfer
8
Instant message
9
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
7
Over-the-Internet remote session
10
Initiate remote control from mobile
8
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
9
Session record
9
Annotations
9
Monitoring and Alerts
7
Multi-platform remote control
9

ScreenConnect Support

ScreenConnect has the simple tools that make it work exactly how I need it to at a proper price poInt as well. It works without interruptions and difficulties like other remote access tools have done for me.