Quality Product at an Affordable Rate
March 20, 2017

Quality Product at an Affordable Rate

Jeffrey Clevenger | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

We are a multidiscipline consulting engineering firm and we utilize ScreenConnect in multiple ways. We use it for providing our field employees remote assistance as well as to provide support for our clients. It has made us more efficient by being able to provide our clients hands-on assistance, instead of just walking them through the process via phone.
  • ScreenConnect is very user-friendly and easy to use for anyone.
  • ScreenConnect tools are very useful and easy to use.
  • ScreenConnect is a quality product at a very affordable price.
  • Some clients have trouble installing the client on their end.
  • ScreenConnect has paid for itself many times over with the ability to provide support to our clients easily and efficiently.
I have had experience with LogMeIn 123 and ShowMyPC and I believe that ScreenConnect can compete with all of them at a much more affordable price. I haven't seen anything from the other products that ScreenConnect doesn't at least match. We chose ScreenConnect because one of our business partners was very happy with them and recommended them to us.
I have gotten to see ScreenConnect both giving support and receiving support and I have been very pleased with it in both situations. I would like to see an easy way to assign permissions for which computers certain users are allowed to remote in to.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
9
File transfer
Not Rated
Over-the-Internet remote session
9
Remote management of servers & workstations
9
Centralized management dashboard
8