ScreenConnect in the Wild
March 24, 2017

ScreenConnect in the Wild

Phil Gillam | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

ScreenConnect allows me to connect and support my clients, it also allows customization of the installer and from the dashboard I can view the status of connected clients. Wake On LAN allows me to access clients after hours even if they have forgotten to leave on their PC's for maintenance.
  • WakeOn LAN is vital for client access after hours, especially when clients can forget to leave their computers switched on
  • Customization of the portal and dashboard
  • Plugins to enhance the experience such as remote computer specs, scripting to automate tasks, running processes
  • Organizing clients into expanding folders instead of a long list
  • Screen refresh is not the fastest out of remote admin software, but the latest version is better
  • It has a positive impact on efficiency and the pricing is better than some competitors
ScreenConnect is not the best in all areas, however for the price and how I use it, it certainly is faster, cheaper and more reliable on average
ScreenConnect is well suited to ongoing remote support and one off sessions where clients can connect to a custom URL without needing to install the software permanently

ConnectWise ScreenConnect Feature Ratings

Screen sharing
9
File transfer
9
Instant message
5
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
9
Initiate remote control from mobile
8
Remote management of servers & workstations
9
Remote Active Directory® management
Not Rated
Centralized management dashboard
8
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
8
Multi-platform remote control
4