SharpSpring 2019 | Beginner's View Point
Updated August 06, 2019

SharpSpring 2019 | Beginner's View Point

Theo A | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SharpSpring

We use SharpSpring across the whole organization to automate internal and outgoing tasks. Mainly we utilize lead tracking, lead scoring, and the forms. The daily lead tracking notification allows us to know how well we are capturing foot traffic. While the lead scoring helps us capitalize on those incoming potential leads. Additionally, we do utilize forms in conjunction with the tools above and visual workflows. SharpSpring essentially is a Swiss army knife that has allowed us to save time, save money, and compile our incoming data within a centralized location instead of all over the place.

Pros

  • Lead tracking and scoring
  • Visual workflow automations
  • Media tracking abilities
  • Dynamic forms and landing pages
  • Dynamic emails and email templates

Cons

  • A more straightforward UI/Dashboard
  • Help optimize our SEO
  • Capitalizing on incoming leads
  • More intimate knowledge of website traffic than Google analytics
As an agency, SharpSpring offered more value and tools that we could use across the whole organization.
In all honesty, if you are a business without a CRM and can afford to take on SharpSpring, go for it. From contact management and lead scoring to visual workflow automations and trackable content, SharpSpring can do what its competitor platforms can do and more. In addition, SharpSpring is consistently adding new worthwhile features that allow you to get the most out of your investment. Through the platforms transparency and its wide-range of automation tools, it is hard to describe a scenario where it is less inappropriate. Maybe if your business is one man operation it might not be viable. However, as mentioned before, if you can afford it then it could potentially help take your organization to the next level.

Constant Contact Lead Gen & CRM Feature Ratings

9.8
WYSIWYG email editor
10
Dynamic content
10
Ability to test dynamic content
10
Landing pages
8
A/B testing
10
Mobile optimization
10
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
10.0
Lead nurturing automation
10
Lead scoring and grading
10
Data quality management
10
Automated sales alerts and tasks
10
Not Rated
Calendaring
Not Rated
Event/webinar marketing
Not Rated
Not Rated
Social sharing and campaigns
Not Rated
Social profile integration
Not Rated
10.0
Dashboards
10
Standard reports
10
Custom reports
10
10.0
API
10
Role-based workflow & approvals
10
Customizability
10
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated

Using SharpSpring

SharpSpring Support

The support team has always been quick to respond and follow up with us. Even now that we are well after the onboarding phase.
ProsCons
Quick Resolution
Good followup
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes

Comments

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