Great for it's price! Needs some more improvements but am happy with the product.
March 16, 2020

Great for it's price! Needs some more improvements but am happy with the product.

Matthew Stewart | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SharpSpring

We use SharpSpring as our go-to CRM platform. It is used primarily by our CRM department to track user behavior on websites, manage drip campaigns, create automation flows and triggers, create microsites, and create dynamic emails.

This helps us manage all contacts for multiple events throughout the year, create workflows and funnels, and automate many hours of updating our contact lists. We love that we can use this on multiple clients easily!

Pros

  • The automation workflow builder is the best we have ever worked with. Efficient, easy to understand, teach, and to edit.
  • Dynamic email creation is one of the best in the business.
  • The price is much more affordable than other big names such as Salesforce/HubSpot.

Cons

  • Billing is handled in house and is billed inconvenient ways.
  • Dynamic email creation does not work at scale for changing content.
  • Customer support needs more internal assistance. Can take hours to receive answers. Though the support when they do answer is helpful.
SharpSpring is very similar to HubSpot. HubSpot offers more in the partnership program but the price can be exclusive to other parts of the country with lower median incomes.

Mailchimp is a simplified version of SharpSpring. SharpSpring offers far more uses and is much better laid out. However, Mailchimp's advantage is that it can be integrated with about every platform you would need (especially eCommerce - SharpSpring has trouble here).
You should be looking at SharpSpring if you need an all in one program for all CRM needs. From dynamic emails to automation it can cover it all. Especially for the price, it is difficult to beat.

If you have many programs already handling automation or that would need to integrate with the program, it becomes much more difficult. Typically requiring a Zapier connection where most other competitors such as Mailchimp have had these integrations built for years.

Constant Contact Lead Gen & CRM Feature Ratings

7.8
WYSIWYG email editor
6
Dynamic content
8
Ability to test dynamic content
8
Landing pages
4
A/B testing
8
Email deliverability reporting
9
List management
9
Triggered drip sequences
10
8.0
Lead nurturing automation
9
Lead scoring and grading
8
Data quality management
7
5.0
Calendaring
5
7.0
Social sharing and campaigns
7
Social profile integration
7
5.0
Dashboards
4
Standard reports
6
Custom reports
5
4.7
API
2
Role-based workflow & approvals
6
Customizability
6

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