Marketing automation that delivers great value with less costs.
October 12, 2021

Marketing automation that delivers great value with less costs.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with SharpSpring from Constant Contact

We use it as our own CRM and Email Automation platform. We also resell it and provide support and marketing services for clients. It addresses a mix of standalone CRM and integrated email marketing applications for our customers. Ultimately it's used to communicate, build awareness, lead nurture, and help increase sales.

Pros

  • Value - Robust functionality for far less costs than similar offerings.
  • Continuous improvement - SharpSpring listens and reacts quickly to make the platform even better.
  • Support - fantastic support team - very responsive and competent.
  • Agency-Focused - SharpSpring doesn't try to own your clients which is important for us.

Cons

  • Nothing glaring but as with all SaaS offerings, as the product develops based on adding more and more features, the initial simplicity starts to get lost somewhat. Of course, there is a strong upside to this as well, so it's a trade-off.
  • Good ROI on the platform itself.
  • Better ROI from services we deliver managing the platform for clients.
  • Beyond ROI, SharpSpring has been a game-changer for our overall growth.
Primary factors were value (system capabilities for the cost) and the agency-friendly philosophy of SharpSpring. Agencies own the client relationship, which was very important for us. From the beginning, we also found the people at SharpSpring were wonderful to work with and that has continued over the past 5 years.

Do you think Constant Contact Lead Gen & CRM delivers good value for the price?

Yes

Are you happy with Constant Contact Lead Gen & CRM's feature set?

Yes

Did Constant Contact Lead Gen & CRM live up to sales and marketing promises?

Yes

Did implementation of Constant Contact Lead Gen & CRM go as expected?

Yes

Would you buy Constant Contact Lead Gen & CRM again?

Yes

Teamwork, Microsoft 365 (formerly Office 365), QuickBooks Online
Perfect for those looking for the functionality of larger, more established platforms - for less cost! In my opinion, companies with less than 100K contacts are an ideal fit. We have managed one with over 300K for a period without missing a beat, but I suspect companies with millions of contacts would want a more customizable solution (likely one that has been developed for them). We have also found the price-point well suited for entry-level marketing automation relative to competitors in the space.

Constant Contact Lead Gen & CRM Feature Ratings

9.7
WYSIWYG email editor
9
Dynamic content
9
Ability to test dynamic content
10
Landing pages
9
A/B testing
10
Mobile optimization
10
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
9.8
Lead nurturing automation
10
Lead scoring and grading
10
Data quality management
9
Automated sales alerts and tasks
10
10.0
Calendaring
10
Event/webinar marketing
10
9.0
Social sharing and campaigns
9
Social profile integration
9
10.0
Dashboards
10
Standard reports
10
Custom reports
10
9.8
API
10
Role-based workflow & approvals
10
Customizability
9
Integration with Salesforce.com
10
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated

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