Item: Slack
Rating: 9
Author: George Markou

Use Cases and Deployment Scope

Slack is used amongst the entire organization, throughout the support, mobile, front-end and backend development teams. We use it both for general communication and chatting between colleagues, as a log for development features and updates, and as a report tool for integrations with other existing platforms (such as Zendesk or Calendly).

Pros and Cons

Communication tool
Integration with a multitude of other platforms
Reminders

Call communication is not always up to par with other (dedicated) platforms such as Skype
Pricing is kind of steep

Return on Investment

It has improved our internal communication vastly, as it was mainly based on the use of Skype; as such multiple features such as private groups, documents brought in from Dropbox, etc., were not available.

Alternatives Considered

Skype

Skype is the best at what it does, but is limited in its features. For document collaboration, team management, and advanced chat features, Slack is currently the best in its kind.

Other Software Used

Mixpanel, Calendly

Likelihood to Recommend

It is perhaps the best and most versatile tool for group communication and chat. It has a lot of existing integrations with other platforms and is adding more functionalities, such as calls. The latter, however, is not yet top notch.

Great communication tools with a multitude of integrations

Overall Satisfaction with Slack