Very happy with Splashtop
March 05, 2024

Very happy with Splashtop

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop

Splashtop was rolled out to facilitate secure "in-office" work by remote staff. It's used by hybrid staff (almost the entire organization) on their at-home days. It allows for easy, multi-monitor access so that staff can remain equally productive regardless of location. It's more secure and easier to manage than the alternatives we looked into.
  • Secure remote access
  • Multi-monitor support
  • Ease of deployment
  • Remote access to audio (microphone and speakers) should be available in all plans.
  • Sales support is slow to respond at times.
  • Facilitates a very secure hybrid workforce model without purchasing extra hardware, allowing for office downsizing.
  • The TCO is very reasonable. Management costs are trivial.
The technical support team has been great. When we did a test deployment during evaluation, we found an odd problem with one piece of required software. A fix was provided almost immediately.
While we don't use Splashtop for remote support, it perfectly meets our remote access needs. The fact that it supports MFA and includes encryption set it above most competitors. And honestly, the cost is quite reasonable given the featureset, which again sets it will above the competition.
Onboarding was totally straightforward. Getting user data entered into the dashboard was clear and easy. Deploying the required components to remote staff was, again, clear and easy. We did a test deploy with 5 users that took less than an hour to set up. Once purchased, it was probably another hour to get the remaining staff set up.
Yes - AnyDesk. We found it to be unstable.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

It's an ideal tool to support a hybrid work environment in which staff are not moving a system (probably a laptop) from home to work to home to work. Splashtop can be installed on a personal system, and one can have complete confidence that, in essence, the staff member is working on a company-owned computer for all tasks.