Overall Satisfaction with Splashtop Enterprise
We use Splashtop SOS to provide support to clients, assisting with email account setup, misc. account access, as well as remote training regarding website management. We have customized the SOS application to match corporate colors/logos to ensure trust and brand recognition. We also use Splashtop Unattended Access to manage remote workstations in other office locations.
- On-demand remote support
- Remote device access
- Remote one-on-one training
- Speed of client application in obtaining authorization code.
- Remove notice from customized SOS application that has to be explained to clients.
- Minor interface improvements (i.e.: toolbar icons/descriptions when connected to remote devices)
- Cheaper than TeamViewer for our scenario.
- Performance is near on par, if a little bit slower, than TeamViewer.
- Interface (for the host) is a bit less polished than TeamViewer, but still completely useable.
In all instances where we had to contact Splashtop support (via email), response times were average with up to 24-hour turnaround. Many instances of same-day response times. I have not needed to attempt contact via telephone.
Yes - We replaced TeamViewer with Splashtop. Saved around 40% annually in our case. While TeamViewer is a bit more polished around the edges and might have a slight performance edge, it's far from worth the additional cost in our usage scenario.
Do you think Splashtop delivers good value for the price?
Are you happy with Splashtop's feature set?
Did Splashtop live up to sales and marketing promises?
Did implementation of Splashtop go as expected?
Would you buy Splashtop again?
Splashtop is fantastic for one-on-one remote support/training where the screen, mouse, and keyboard are shared between host and attendee (great for hands-on support/training). The unattended access features are also great for managing remote devices where a user may not be present. The main application and associated interface are well laid out and easy to use (appreciate the device grouping capability for unattended device lists). The customizable SOS (on-demand support) application is a welcome feature. However, there's a strongly worded message that appears when this application is executed on the remote device stating the application has been customized (provides the name and email address of the technician) and should only be run if trusted. Since this application is created by and hosted on Splashtop servers directly, this "scary" warning is a bit overkill in my opinion and I have to explain this to clients on occasion. Splashtop is not a multi-user presentation/conferencing software (i.e.: Teams, Zoom, etc.), nor is it marketed as such.
Evaluating Splashtop Enterprise and Competitors
Splashtop Enterprise Support
Problems get solved
No escalation required
Support understands my problem
Support cares about my success
Premium support is not offered, as far as I'm aware.
Yes - Issue was resolved in the next product release, a few days after reporting the issue.