Splashtop Support offers a full set of features for an affordable price
Overall Satisfaction with Splashtop
Discovered Splashtop for a friend's company. His renewal for his existing remote support software was doubling for the second year in a row. I researched options and found Splashtop. We give it a short test and it did everything we were accustomed to plus added features we had wished we had. I use it for my company and have helped several friends implement it for their companies. No one has ever been disappointed. We have a small number of computers we can do unattended management while most of our work uses SOS for ad hoc connecting with the customer's acknowledgment. This is one product/service I am pleased to give a top rating to.
Pros
- Unattended support
- Attended support
- Screen Sharing and Training
Cons
- Screen Sharing works but there is a quirk that starts a repeating screen-n-screen-n-screen. You just have to know the steps to take to avoid.
- Reduced trips to customer's office for training and support.
- Easily manage computers after hours.
Overall fully pleased
Install and go. Very little time was spent learning how to use it. It is extremely logical.
Yes - LogMeIn
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes
Using Splashtop
4 - Live remote support, unattended support, training.
no support needed. it works. easy to use by all users.
- Training
- Live Support
- Unattended Support
Evaluating Splashtop and Competitors
- Price
- Product Usability
Selected Splashtop after a search to replace the current support tool that had doubled in price for two straight years. Price was the initial reason to review, but Splashtop has proved to be better than the product it replace at 1/4 the price.
Not at all.
Splashtop Implementation
- Implemented in-house
Change management was minimal
Splashtop Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
we have the standard support provide with the product. it is excellent.
Customer Service support - needed to change how we used the product and customer service was excellent at helping us identify the license we needed. Have not had a problem that we needed support. We did contact support a couple of times on "how to" questions and the support was fast and accurate.
Using Splashtop
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Live Support
- Unattended Support
- Getting the user on the other end to download and run the client program
- Swapping so the client can view my screen.
Yes - i am older so the mobile is a bit small for me to use for support. but it is there and does work just fine.
Comments
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