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Splashtop Support offers a full set of features for an affordable price
Updated November 18, 2022

Splashtop Support offers a full set of features for an affordable price

Eric Lennep | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access

Overall Satisfaction with Splashtop

Discovered Splashtop for a friend's company. His renewal for his existing remote support software was doubling for the second year in a row. I researched options and found Splashtop. We give it a short test and it did everything we were accustomed to plus added features we had wished we had. I use it for my company and have helped several friends implement it for their companies. No one has ever been disappointed. We have a small number of computers we can do unattended management while most of our work uses SOS for ad hoc connecting with the customer's acknowledgment. This is one product/service I am pleased to give a top rating to.
  • Unattended support
  • Attended support
  • Screen Sharing and Training
  • Screen Sharing works but there is a quirk that starts a repeating screen-n-screen-n-screen. You just have to know the steps to take to avoid.
  • Reduced trips to customer's office for training and support.
  • Easily manage computers after hours.
Have not had to use support but a couple of times. I was very good when needed.
Overall fully pleased
Install and go. Very little time was spent learning how to use it. It is extremely logical.
Yes - LogMeIn

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Remote unattended support for servers and desktops. Training. Remote Support.

Using Splashtop

4 - Live remote support, unattended support, training.
no support needed. it works. easy to use by all users.
  • Training
  • Live Support
  • Unattended Support
Third year of using Splashtop and continue to be very happy with the product. On the rare occasion I have needed support, it was excellent.

Evaluating Splashtop and Competitors

  • Price
  • Product Usability
Selected Splashtop after a search to replace the current support tool that had doubled in price for two straight years. Price was the initial reason to review, but Splashtop has proved to be better than the product it replace at 1/4 the price.
Not at all.

Splashtop Implementation

the implementation is very limited, so not a factor.
  • Implemented in-house
Change management was minimal
  • none

Splashtop Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
we have the standard support provide with the product. it is excellent.
Customer Service support - needed to change how we used the product and customer service was excellent at helping us identify the license we needed. Have not had a problem that we needed support. We did contact support a couple of times on "how to" questions and the support was fast and accurate.

Using Splashtop

The only issue of usability is swapping to let the person on the other end see my screen. it results in an infinity display. i don't use it often enough to remember the rather simple fix. would be nice if it was easier.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Live Support
  • Unattended Support
  • Getting the user on the other end to download and run the client program
  • Swapping so the client can view my screen.
Yes - i am older so the mobile is a bit small for me to use for support. but it is there and does work just fine.