TrustRadius
Spredfast Review 34 of 60
Review: "Spredfast - A Social Media Relationship Platform offering great tools and spectacular customer service."
https://www.trustradius.com/social-media-managementSpredfastUnspecified8.1104101
Updated October 16, 2014

Review: "Spredfast - A Social Media Relationship Platform offering great tools and spectacular customer service."

Score 6 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Spredfast Conversations

  • Great for managing and planning content for weekly channel distribution, along with pic/text repositories for easy access and posting.
  • Great metrics for individual posts, which is helpful in gauging content impact and copy resonance.
  • "Highlight" function allows for ease of communication between team members, especially when addressing customer service issues.
  • Provides a high level view of my weekly content calendar, allowing for visual determination of over / under posting.
  • Great customer service! Very quick to respond.
  • Great repository of learning tools - videos and instructions.
  • This is a very good tool, and they are constantly improving it with new features. However, there is a continuous learning curve as new features are rolled out and implemented.
  • We've improved our customer service immensely using Spredfast. Getting questions and complaints to the right people is much easier because of the "Highlight" function.
  • Spredfast metrics have allowed us to pinpoint engaging content and copy, which we've used for re-engagemet and as an instructional for what works best with our audience.
  • The high-level calender gave us an aerial view of our daily output, which led us to the conclusion that we were over posting through our channels.
  • Spredfast metrics have allowed us to determine our monthly follower counts, which we've used as a benchmark for gauging improvement in social spaces.
Be prepared to take some time learning the Spredfast features. There are quite a few bells and whistles, but Spredfast provides a large repository of learning resources - videos and instructions. Update: A new release occurred in October. While a slicker look, Spredfast has sacrificed much of its original UX simplicity in favor of UX design.

Using Spredfast Conversations

Spredfast is easy to use, and customer support responds within minutes. Also, they continue to upgrade the product, which means they're responding and reacting to customer needs and input and to the always changing landscape of social media.