Sprinklr: An all-in-one enterprise-level social platform that gets the job done!
April 03, 2019
Sprinklr: An all-in-one enterprise-level social platform that gets the job done!
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Social Listening
- Social Publishing & Engagement
- Core Platform
Overall Satisfaction with Sprinklr Social + Messaging Suite
Sprinklr is an excellent enterprise level social media tool which I've used for everything from publishing and scheduling content, engaging with our communities and creating custom listening dashboards that allow me to share knowledge across our company. It's especially useful as it's an all-in-one platform meaning that it allows different parts of the social program to work together under one program.
- Social customer support
- Customizing dashboards
- Community management
- Social care
- Like most enterprise-level social media platforms, the learning curve is steep
- There are so many options that it can become overwhelming.
- It's pretty expensive relative to other tools.
5 - Marketing and customer care.
- Sprinklr does an excellent job of allowing us to save time and reduce confusion thanks to its ability to streamline content publishing. With everyone having more vision into what's happening, people are saving more time.
None of these tools are incredibly easy to use but I found Sprinklr to be the most robust. Moreover, Sprinklr's support and account teams are excellent. I believe this to be an additional benefit as they're always quick to help solve any questions or issues that may arise.