Item: Sugar Sell (SugarCRM)
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

[Sugar Sell (SugarCRM)] is being used as a trial currently to fill in the gaps that salesforce crm cannot do and will hopefully take over the large number of duplicate accounts that are in sfdc currently. [Sugar Sell (SugarCRM)] is used by other software companies as well and I was tasked to get the crm and see if it could add value to where salesforce is lacking and that’s the source of the truth.

Pros and Cons

Building personal reports
Integrations
Visually appealing

Lack of Drill down to the level of detail
Cannot slice and dice the data with multiple scenarios
User experience is a little slow

Return on Investment

Reduced costs
Better visualization
Smoother Opportunity review

Alternatives Considered

HubSpot CRM

Key Insights

Do you think Sugar Sell (SugarCRM) delivers good value for the price?

Yes

Are you happy with Sugar Sell (SugarCRM)'s feature set?

Yes

Did Sugar Sell (SugarCRM) live up to sales and marketing promises?

Yes

Did implementation of Sugar Sell (SugarCRM) go as expected?

Would you buy Sugar Sell (SugarCRM) again?

Other Software Used

SalesLoft, HubSpot CRM, ZoomInfo

Usability

Like I had mentioned. It is not an enterprise solution. It is for small to medium sized business and salesforce is superior to this in that comparison.

Support Rating

They are very knowledgeable and tech Savy. I have no issues with the support team

Likelihood to Recommend

I think [Sugar Sell (SugarCRM)] is well suited for small to medium sized businesses it seems to lack a true enterprise feel and I doubt it’s capabilities if your company is exceeding either 100M in revenue or, more than 450 employees. Other than that[,] it is an affordable crm if a company does not want to invest in an enterprise crm like a salesforce. I would recommend [Sugar Sell (SugarCRM)] to all my medium to small sized network accounts to use.

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Software Version

Overall Satisfaction with Sugar Sell (SugarCRM)