Item: Talkdesk
Rating: 10
Author: Ralph Casafrancisco

Use Cases and Deployment Scope

We use Talkdesk for our call center support team to call customers and receive calls from customers. It allows us to easily take calls from our computers without the need of a physical desk phone to make our calls. It is used by several of our customer-facing departments but not the whole company.

Pros and Cons

Regular updates to the app
Great sound quality
Easy to deploy for System Administrators
Updates are almost invisible to the users. Very short downtime when an update needs to be installed

Occaisonally issues with mic quality even though I can hear the other user just fine. Hang up and redial tends to fix the issue. Unsure if the bad connection is on Talkdesk or the customer's connection.

Return on Investment

Saves on the cost of physical phones

Support Rating

I haven't needed to talk to support much, but the couple times we needed to they got back to us quickly.

Key Insights

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Likelihood to Recommend

Talkdesk works well in a call center environment. Allows users to call from their computers and a physical phone is not required. This saves on costs and allows our users to use any type of headphones they wish, even if it is not the ones that we provide.

Great call quality and easy to deploy for System Admins

Overall Satisfaction with Talkdesk