Overall Satisfaction with Talkdesk
TalkDesk has proven to be a great tool for our Customer Relations Team. Had it not been for TalkDesk, our advocates would not have had the ability to work from home as they did. Phone calls would not have been answered and it would have been detrimental to our business. I really like everything about TalkDesk. If there is a functionality that we need, that is currently not available, most of the time they are able to accommodate us and find a solution. I am very happy with their product and support.
- Ability to work remote.
- Ease of integration and training.
- Support during and after install.
- Ability to and flexibility with regard to customizing some attributes
- Caller ID.
- Transferring of calls and reporting.
- During the Covid-19 Pandemic, when we were all forced to work from home, TalkDesk proved to be priceless.
It is very user friendly, however the issue I am running into is finding calls - this is due to the creation of contacts not being that easy to do with Salesforce. If there was a search function to enter the callers phone number, it would be very helpful.
We looked at a few different products and narrowed it down to TalkDesk and Five9. After a closer review of what both had to offer, we made the decision to go with TalkDesk. I'm glad we did.
Do you think Talkdesk delivers good value for the price?
Are you happy with Talkdesk's feature set?
Did Talkdesk live up to sales and marketing promises?
Did implementation of Talkdesk go as expected?
Would you buy Talkdesk again?
Talkdesk Feature Ratings
Evaluating Talkdesk and Competitors
There have been just a few times where we needed support and were told that it was not part of our support package and that there would be a charge for it. We were able, however, to find a workaround with the help of the TalkDesk Support team.
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success