Item: Talkdesk
Rating: 9
Author: Kyle Walters

Use Cases and Deployment Scope

It is used company-wide, for communication between clients, vendors, and within our own department's communication as well, to make it possible to connect with anyone needed to conduct business on a daily basis.

Pros and Cons

Very simple to use/learn
Able to communicate by all necessary means--calls, text, and voicemail
Convenient that it can be used from multiple locations (cloud)

The call bar (app version) could be more intuitive.
Ability to use text feature from call bar
Ability to add more contacts to your list

Return on Investment

I cannot see an easier way for our company to conduct daily business than with this application.

Alternatives Considered

I have not had the opportunity to use any similar products.

Support Rating

I think there are some minor fixes, such as disconnecting calls on occasion, and a few features that could be added, especially to the call bar, but as the product exists it is very useful.

Usability

I do not know of too many programs with this ease of use, lack of necessary training to begin immediate use.

Key Insights

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Likelihood to Recommend

Talkdesk works great for speaking with customers and vendors. It could however use some better features for conference calls with multiple users, possibly even video call capabilities for those conference calls.

Great and simple product for your business communication needs

Overall Satisfaction with Talkdesk