Item: Talkdesk
Rating: 10
Author: Maddison Roberts

Use Cases and Deployment Scope

Talkdesk is used by almost every member of staff at Utility Concierge. We contact clients directly to assist in setting up services for them. There is the sales team and an account management team. All use Talkdesk to contact clients. We are also able to review calls after the fact for quality purposes and training and coaching.

Pros and Cons

Customer support always seems to be prompt when and if issues arise
Click to dial for efficiency

Support Rating

Whenever issues have come up with Talkdesk, i.e it running slow, static feedback or things of that nature and we reach out to our IT department for resolution and they, in turn, reach out to Talkdesk, those issues are resolved fairly quickly in my opinion. Talkdesk has gone down for everyone one time so far in the last 6 months which I feel is not bad.

Usability

Since I have no other frame of reference for comparing it over all is very easy for me to use.

Key Insights

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Other Software Used

Salesforce CMS

Likelihood to Recommend

Talkdesk is very well suited for the field I am in. We are a call center so it is used all day every day by almost every person within our organization. We use several of the functions within Talkdesk- voicemail, call reviews and the texting features and they all work very well.

Talkdesk review

Overall Satisfaction with Talkdesk