Overall Satisfaction with Talkdesk
Talkdesk is used across our company throughout many departments. We coordinate calls with clients and are able to transfer clients to members in different departments with ease. Because of the high volume of clients we work with and the many remote employees that we have, it is important that we have a simple service that is reliable. Talkdesk helps to keep a good consistent customer experience.
- Very easy to use interfact.
- Not resource-heavy for desktop applications
- reliable.
- more reporting options for regular users
- more customization for desktop callbar
- I don't have that data but our call volume has absolutely increased and so has our effectiveness.
Do you think Talkdesk delivers good value for the price?
Not sure
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes