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Talk Desk Review.
November 29, 2021

Talk Desk Review.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

It is been used to make outbound calls to the cust and to generate the reports whenever needed.
  • Give us good network
  • Give us accurate report
  • Less time consuming
  • Needs to give an option to make conference calls.
  • NA
  • NA
  • Has decreased the number of dial in as there are no call drops.
  • NA
  • NA
It gives us an accurate report and it is less time-consuming. It is user-friendly and anyone can get a hang of that software.
It has always given us accurate reports and has always ensured easy access with no system outage.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

It has helped us to increase the CSAT score as it gives us to connect at the first go and there is no disturbance during the calls.

Talkdesk Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated