Talk Desk perfectionist
November 28, 2021
Talk Desk perfectionist
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talk Desk is used to generate reports and record calls that are made to the [customer] and the clients.
- User friendly
- Accurate reports
- Needs to add the option to make conference calls.
- It has increased the overall CSAT score for the team[.]
- Helped us to have clear networks and easy to contact the [customer.]
There was a time where we were struggling to get accurate reports and call recordings. When we got access to this application we [got to] access our reports easily and with accurate information[.]
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Yes