Talkdesk is all right, not the best not the worst but it will get the job done.
Updated October 14, 2022
Talkdesk is all right, not the best not the worst but it will get the job done.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
The QA team uses Talkdesk to make phone calls and audit the phone calls that the reps make with our customers. We also export data about the phone calls for analysis, headcount planning, and agent performance. As a third main activity, we export the agent activity from talkdesk to calculate levels of efficiency and service.
- Call Recording
- Phone Calls Data Export
- Agent Status Detail Export
- Filters when exporting data
- Dashboards seem to be useful but most people never really use them
- Support page is ok, but takes time to find out what TD can or can't do
- I don't think that the telephony system has much to do with ROI and KPIs performance, some tools help but I would not attribute the failure or success of any campaign to talkdesk.
I haven't had the need, I normally just find an article on the help page, I have had some questions answered but I wouldn't call it exceptional, they weren't bad at all, just what you expect from a support team is all.
- Five9
I didn't select Talkdesk, the company did, I had no choice but to embrace it, I think Five9 is somewhat better because it is 100% web-based and it is really simple to manipulate agent groups, and data exports. TD can improve on that, Team Leader licenses are very limited.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
No
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Yes