Item: Talkdesk
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Talkdesk is used to get connected with customers in the US. It provides good call clarity overall and hence is pretty useful for us. The best part is it also has a mobile app that lets users get connected through their mobile phones as well. This provides connectivity on the move as well.

Pros and Cons

Mobile app
Desktop/laptop option
Talktime monitoring tools
Option for ring groups

Option for text message
Needs better call clarity from desktop as clarity is better through cell phone

Return on Investment

Track input numbers
Monitor sales team efficiency
Allocate resources as per data from Talkdesk

Usability

Talkdesk is an easy-to-use app that lets you monitor the overall productivity of your sales team. It lets you track calls made by your sales team in real-time and also records all calls taken by the Sales Managers. You can also pull up historical data and get different types of reports to analyse your business.

Implementation Rating

The connectivity on the application which we are talking about here, called Talkdesk, has sometimes been an issue. Now I am not saying that this has been an issue every time. However, at times, it becomes an issue. One thing that should be included is a feature that could filter out voice mails will be of a lot of help

Alternatives Considered

Aircall

I must say that there is no comparison between the two.

Key Insights

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Other Software Used

Slack, Informatica Cloud MDM - Customer 360 for Salesforce

Likelihood to Recommend

Very well suited for large team sizes. I currently manage a team of 75 people, and it works wonderfully for me. You have an option for automatic reports as well, through which reports come straight into your inbox. Less suited for smaller team sizes as some other options for small team sizes can work cheaper.

Talking Talkdesk

Overall Satisfaction with Talkdesk