Product is great, but Customer Service is horrible.
December 15, 2023
Product is great, but Customer Service is horrible.
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
- Case routing
- phone ques
- integrating with Service Cloud
- Customer Service
- AI
- Customer SERVICE
- reduced average handle times
- increased agent productivity
- increased customer satisfaction
- Other (Please specify below)
We do not have AI at this time
Talkdesk product is still one of the best. BUt their service is horrible.
Do you think Talkdesk delivers good value for the price?
No
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
No
Did implementation of Talkdesk go as expected?
No
Would you buy Talkdesk again?
No