decent product but financial and subscription issues
September 16, 2022

decent product but financial and subscription issues

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

use for remote access to local computers and data in multiple branches and also to provide technical support and computer maintenance

Pros

  • connect to remote (including non-attended always on computers)
  • file transfers

Cons

  • multiple language synchronisation between local and remote keyboards
  • the number of times to switch the fixed set of devices (business license) especially from year to year the count should reset
  • customer - sales services - especially regards to resloving conflict over wish to stop renewing automatically
  • did allow some access to our computers during COVID lock downs
fairly easy installation in any environment picked Teamviewer because we heard good reports

Do you think TeamViewer delivers good value for the price?

No

Are you happy with TeamViewer's feature set?

No

Did TeamViewer live up to sales and marketing promises?

No

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

No

no comment
single sign-on and two factor
if one needs a fairly constant or on-going connection from one particular computer to a number of other remote computers

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
5.0
File transfer
8
Instant message
3
Access to sleeping/powered-off computers
4
Session record
Not Rated
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Relationship with TeamViewer

not fully clear about the license provisions
1) no response to request to allow additional times to change the fixed devices during COVID isolations

20 no response after attempted cancellation of subscription. automatically issue was (sold ?) transfered to a collection agency - with no negotiation or compromise - charged for full additional year despite the subscription being locked closed fairly immediately
none
1) don't - unless one has a static environment, in my opinion. 2) if one wished to cancel - be sure to do well in advance and be sure to receive acknowledgment in my opinion.

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 2 years ago
    Hi TeamViewer user, Thank you for your valuable time in sharing the feedback about your TeamViewer journey! We appreciate your honest opinion on TeamViewer. It is unfortunate to hear that you are not satisfied with TeamViewer! We would like to encourage you to reach out to us on TeamViewer Community (https://community.teamviewer.com/English/) and help you look into possibilities of easing the concerns with TeamViewer. Alternatively, you could give us a call at: https://www.teamviewer.com/en/customer-support/. We will do our best to see how we can turn things around. I am hoping to hear from you. Best, Ying/TeamViewer

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