I can't imagine IAM without Okta

Our entire organization uses Okta Identity Cloud for single sign-on access to all of our SaaS and on-premise web applications, as well as some servers both in data centers and in public cloud. Okta allows us to craft flexible authentication policies, including multi-factor and passwordless options, that enable low-friction user experiences without sacrificing security. Robust APIs and a workflow engine enable us to customize workloads and processes whenever we need to do so. Okta continues to keep up with new standards and technologies such as WebAuthN and FIDO2, enabling new and better experiences for our users. The platform is continuously invested in, and we are able to continuously improve both security and user experience as a result.

We never had to think about different solutions for cloud environments or our data center. Okta follows standards that allow us to use it regardless of where the application lies. There's never a doubt when purchasing a new application, no matter where it will live, if it supports Okta.

Okta's Professional Services experiences proved disappointing and we ended up with a third-party that served us much better. [The] Customer Success program has been fantastic across multiple representatives. Our CSM continues to advocate for us and push for new features or functionality, get us involved in early betas and generally give us access to anyone we need within the Okta organization.

SSO is a single point of failure. That can be very scary when starting down the path of choosing a provider, and in the past meant relying on on-premise solutions that were brittle and required significant effort to stand up and keep operational.

I can't remember the last time we had an Okta outage. But I do appreciate that when we do, it's public knowledge (status.okta.com) and Okta tells us before our users get the chance to do so.