TOPdesk works great for us!
October 10, 2016

TOPdesk works great for us!

Edwin van Korlaar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We've been using TOPdesk for over 10 years at the moment. We are planning to upgrade to the latest version (6) at this time. At the Xcellent ICT Group, we use TOPdesk for the service delivery to our end customers and internally to support our whole organisation (75 FTE). Our helpdesk team also works with several TOPdesk instances which are in place with our large customers that have an on-premise or SaaS-based TOPdesk instance for the company they work at. TOPdesk is great for incident management and delivering a scalable service management tooling based on the needs of your organization.

Pros

  • Self-Service Desk - this great functionality sets your users in place for 24/7 incident management and delivery of a knowledge base.
  • Modular base - Based on the needs of your company you can choose which modules fit for your organization.

Cons

  • More functionability for Managed Service Providers
  • TOPdesk is very positive for the management of our incidents, we could not work without it.
TOPdesk works very good for our company, so it will suit for every MSP.

TOPdesk Feature Ratings

Organize and prioritize service tickets
10
Expert directory
10
Service restoration
9
Self-service tools
9
Subscription-based notifications
10
ITSM collaboration and documentation
9
ITSM reports and dashboards
10
Configuration mangement
10
Asset management dashboard
9
Policy and contract enforcement
8
Change requests repository
9
Change calendar
9
Service-level management
9

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