TOPdesk works great for us!
October 10, 2016
TOPdesk works great for us!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
We've been using TOPdesk for over 10 years at the moment. We are planning to upgrade to the latest version (6) at this time. At the Xcellent ICT Group, we use TOPdesk for the service delivery to our end customers and internally to support our whole organisation (75 FTE). Our helpdesk team also works with several TOPdesk instances which are in place with our large customers that have an on-premise or SaaS-based TOPdesk instance for the company they work at. TOPdesk is great for incident management and delivering a scalable service management tooling based on the needs of your organization.
- Self-Service Desk - this great functionality sets your users in place for 24/7 incident management and delivery of a knowledge base.
- Modular base - Based on the needs of your company you can choose which modules fit for your organization.
- More functionability for Managed Service Providers
- TOPdesk is very positive for the management of our incidents, we could not work without it.