TOPdesk for a Company Wide Service Management
January 02, 2018
TOPdesk for a Company Wide Service Management
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
TOPdesk is being used by our whole organization worldwide. At first, we only used it for "IT calls" and CMDB. After a few years, we also started to use the change management module. And in the last years more and more departments adopted it. The financial department was the first one to use it for standardized requests and reporting. Then the drawing department started using it, also for standardized requests which must follow a certain flow. Production is using it for various tasks (maintenance, inventories, calibrations etc.).
1000 - All employees are able to login to the Self Service Portal of TOPdesk to register a call or look for any documentation. We have about 60 operators in the role of; Service desk, Technical management, Application management, Purchasing (production), Facility, Marketing, Logistics.
- User-friendly.
- The possibility to create our own forms.
- Good performance.
- Excellent service desk.
- The email module could use an option when you don't reply to the original request.
- We are able to see all requests people make to multiple levels/departments. That's a huge insight.
- Answers already given can also be used for the knowledge base. That's a big win.
We've used a self build MS Access database.