TOPdesk the best tool for maintenance and support
May 24, 2018
TOPdesk the best tool for maintenance and support
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
We use TOPdesk for several processes, supplier contracts, and software licenses. Hardware equipment. Machinery registration. Periodical Maintenance. Machine failure registration. We use a third of the processes in other countries and in different languages. All the processes are well supported by TOPdesk. The functions within TOPdesk are more than available. The helpdesk of TOPdesk is very good. Help is provided within a day by normal tickets. If a call is needed, quick service is perfect. TOPdesk is a professional company that knows what customers need. I can recommend this company to everyone!
50 - The users are Equipment users, employees that report failures, finance professionals. For maintaining contracts, IT managers and Software/hardware registration. For Contract endings, Plant managers, maintaining machinery lifecycles, maintenance engineers, and maintenance schedules.
- Software/ hardware lease contracts. You can add end dates, alert dates, lease amount, duration number in days/months/years. Activate and not active anymore. But still, have a good overview
- Machine registration. You can sort by date who is the supplier. Estimated end of the live period. Maintenance plan. Contract info. Repair history. Contact info. This is a very complete module
- Organisation overview is also very complete.
- One thing that can be better is the configuration for sending emails. For this, you need the help of TOPdesk. This would be better if a customer could set this by them self
- As I already mentioned. Sending mail configuration could be better and should be maintained by customer.
- Maybe more mobile friendly
- Because we useTOPdesk we are now more in control. We can anticipate trends which reduce the risk of failures, machine down. Also, it gives a good overview of where to improve equipment.
Sorry we didn't look for others. Topdesk is the best