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TopDesk is amazing
June 21, 2023

TopDesk is amazing

Adrie Van Slooten | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

The care employees come up with all kinds of questions, both care-related and for ICT. We want every question that is asked within the red question mark within KwadrantGroep.
150 - HR, ICT, facilities, Quality
  • Forward to mail
  • Follow well
  • Number and type op notifications overview
  • Changes are very complicated to use
  • find functionalities
  • Notifications in 1 place
  • Overview of notifications
  • Employees tired of filling in the red question mark
  • Altonexus Non Profit Service Pack (NPSP)
We did not youse other products
We have a good contact whit the people of TopDesk
We want to update TopDesk not something else

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

I really like that I get a notification so I don't have to open top desk every time. Does the institution think that a notification is closed after 2 weeks is not possible. You should always make sure you connect with an employee because this is our business

TOPdesk Feature Ratings

Incident and problem management
5.7
Organize and prioritize service tickets
4
Expert directory
7
Service restoration
7
Self-service tools
8
Subscription-based notifications
5
ITSM collaboration and documentation
2
ITSM reports and dashboards
7
ITSM asset management
6.0
Configuration mangement
5
Asset management dashboard
8
Policy and contract enforcement
5
Change management
6.3
Change requests repository
9
Change calendar
6
Service-level management
4