Good but could be better
June 21, 2023
Good but could be better
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
Primary tool for reporting IT issues in the hospital. After submitting a report er cannit track how the issue is resolved. I can respond to questions sent by the person who is dealing with the issue. I would like to have more insight into how efficient reports are handled. I would also like to make it more user-friendly
800 - All persons working in the hospital have to use topdesk for reporting issues. This is on all levels except for the cleaning staff.
- Single place of data entry
- User interface could be better
- The product seems to be complex
- Adding new tiles could be more intuitive
- Less issue reports over the phone
- More insight into amount of reporting
Do you think TOPdesk delivers good value for the price?
Not sure
Are you happy with TOPdesk's feature set?
No
Did TOPdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TOPdesk go as expected?
Yes
Would you buy TOPdesk again?
Yes