Great and easy to use!
June 21, 2023
Great and easy to use!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
TOPdesk is used by our ServiceDesk, IT & Application Services, Facility, Technical Property and Procurement teams. The ServiceDesk is Single Point of Contact for all these teams and their different suppliers. We use TOPdesk to process the different incidents we receive via e-mail, phone, Self Service Portal and face-to-face. Using different categories and the Knowledge Management system we try to solve these as fast as possible. Using Knowledge Centered Service we strive to improve each day! We support about 1600 users with about 40 TOPdesk users.
40 - (IT) ServiceDesk, Application Services, IT, Facility, Procurement and Technical Property Maintenance.
- Knowledge Management
- Automated Actions
- Self Service Portal
- Styling for own organization
- Shift Left
- Knowledge Management
Both were older and more focused on CMDB than processing tickets.
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TOPdesk go as expected?
Yes
Would you buy TOPdesk again?
Yes