Topdesk: A great application that supports the needs of different departments
August 18, 2023
Topdesk: A great application that supports the needs of different departments
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
The topdesk application supports the IT department in getting an overview of all the activities they need to do. For our end users it supports the posibility to registrate incidents, problems and changes. Also they can find an overview of assets on their name. Within Topdesk we use our asset management module to registrate all hardware software, including all licenses. With automated action we have automated some processing steps for our needs.
6 - IT manager, Application managers, Servicedesk, System administrator
Pros
- Assetmanagement
- First and second line call management
- HR processes (new employee, change, employee leaves)
- Single sign on with Azure AD
Cons
- More possibilities to use Topdesk on mobile devices
- On the operator side a search engine which searches over all modules
- Better overview for IT what the activities are
- User has an up to date overview of their problem, incident, request
- Zoho Desk and BMC Track-It!
Different departments can use Topdesk (IT, HR, Facility) where other applications only focus on one of them.
Assetmanagement can't be done by some.
No modules to add incidents and changes. All are created as the same item.
Assetmanagement can't be done by some.
No modules to add incidents and changes. All are created as the same item.
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
Yes
Did implementation of TOPdesk go as expected?
Yes
Would you buy TOPdesk again?
Yes
Comments
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