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Satisfied user
August 18, 2023

Satisfied user

Arash Dini | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We use Topdesk for asset, people and incident management. Use cases differ from from employees joining the company, to small and big changes.
8 - IT management, IT support and freelance IT engineers
  • Incident management
  • Action sequences
  • Asset management
  • Change management
  • Advanced editing possibilities in template
  • Efficiency in incident management
  • Improved task delegation
  • Structured backlog for tasks
I have only worked with TOPdesk
Quick professional help. If someone could not help me, I was always forwarded to another professional who'd pick up the proces
It works, and it improves our delivered service.

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

I wasn't involved with the implementation phase

Would you buy TOPdesk again?

Yes

It's well suited to function as an incident knowledge database for information on how earlier incidents were handled. This may translate to faster incident resolve times

TOPdesk Feature Ratings

Incident and problem management
8.5
Organize and prioritize service tickets
9
Service restoration
Not Rated
Self-service tools
Not Rated
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
8
ITSM reports and dashboards
Not Rated
ITSM asset management
9.5
Configuration mangement
9
Asset management dashboard
10
Policy and contract enforcement
Not Rated
Change management
Not Rated
Change requests repository
Not Rated
Change calendar
Not Rated
Service-level management
Not Rated