TrustRadius
TOPdesk Review: "Great Service Management tooling. Easy to implement and manage!"
https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified8207101June 27, 2018
TOPdesk Review: "Great Service Management tooling. Easy to implement and manage!"
Overall Satisfaction with TOPdesk
TOPdesk is being used by almost all of our service desk and second line operators. Also a great deal of our customers use TOPdesk, which we use and/or manage.
75 - TOPdesk is being used mostly for IT service management
- Registering calls
- E-mail communication with hour users and customers
- Easy to manage with a lot of possibilities
- More report possibilities and features
- More self-service
- Capacity management
- Increased efficiency
10
TOPdesk Feature Ratings
Organize and prioritize service tickets
10
Expert directory
9
Service restoration
8
Self-service tools
10
Subscription-based notifications
9
ITSM collaboration and documentation
9
ITSM reports and dashboards
8
Configuration mangement
10
Asset management dashboard
9
Policy and contract enforcement
9
Change requests repository
9
Change calendar
7
Service-level management
9
