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TOPdesk Review: "Great Service Management tooling. Easy to implement and manage!"
https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified8207101
Maarten Freije profile photo
June 27, 2018

TOPdesk Review: "Great Service Management tooling. Easy to implement and manage!"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

TOPdesk is being used by almost all of our service desk and second line operators. Also a great deal of our customers use TOPdesk, which we use and/or manage.
75 - TOPdesk is being used mostly for IT service management
  • Registering calls
  • E-mail communication with hour users and customers
  • Easy to manage with a lot of possibilities
  • More report possibilities and features
  • More self-service
  • Capacity management
  • Increased efficiency
Perfect support! Quick and helpful responses.
TOPdesk is ideal for IT service management and facility management, but can also be used for other departments such as HRM, reception etc.

TOPdesk Feature Ratings

Organize and prioritize service tickets
10
Expert directory
9
Service restoration
8
Self-service tools
10
Subscription-based notifications
9
ITSM collaboration and documentation
9
ITSM reports and dashboards
8
Configuration mangement
10
Asset management dashboard
9
Policy and contract enforcement
9
Change requests repository
9
Change calendar
7
Service-level management
9