Great software
August 18, 2023
Great software
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
Managing and registering all the incoming issues, reported by phone email and face-to-face.
25 - Customer service desk, internal service desk, system administrators, functional application managers
- able to register all the issues and connecting it to the registered users
- managing the workflow and lifetime of the incidents
- informing the users of statuses of their incidents
- Sometimes the performance is a bit slow
- When there is a temporary network disconnect you are unable to continue on the page (incident) where you left of, you have to reload the page
- Better quality of solutions for issuea
- More insights in number of calls/tickets/issues are reported
More features, better support.
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
Yes
Did implementation of TOPdesk go as expected?
Yes
Would you buy TOPdesk again?
Yes