Great tool for scaling Customer Success
January 09, 2024
Great tool for scaling Customer Success
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
We use Totango to automate and scale all of our core processes for the Customer Success org at our company. Additionally, we use it for customer marketing/nurture campaigns, account health scoring, data and insights and customer surveys.
- Data & Analytics
- Process Creation & Mapping
- Customer Campaign Targeting & Creation
- More Integrations
- Advanced Reporting
- Increased efficiencies
- Improved customer retention
Our organization has successfully unlocked more value from Totango than I've seen with the two other CS platforms I've used at prior organizations
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
Yes