Item: TriNet
Rating: 9
Author: Kari Kidwell

Use Cases and Deployment Scope

Our company uses TriNet for all our US Employees. We utilize the payroll, benefit and HR services. As a smaller company we have a PEO relationship to help manage benefit costs as well as the ever changing legal and compliance landscape of human resources in the United States. It is important to us that with employees in multiple states we are compliant to all laws and regulations and TriNet helps us do that.

Pros and Cons

Last year TriNet launched a new website and it has definitely made a difference. It is much easier to navigate the site now and find what you need both as an Admin or an Employee.
TriNet also provides a suite of benefits and services that is helpful for small companies with a 1-2 person HR team.

TriNet is always open to hearing our feedback. One area that we would like to see improved is the overlap of a new hire and a pay cycle closing. We have to remember to make sure that an employee gets paid via a special payroll if they started after a pay cycle has already closed.

Support Rating

We've been with TriNet for a few years now and things have continued to improve. The new website launching last year was a huge plus in my eyes. As I mentioned earlier, much easier to navigate and feels current with the times. As a small company, the HR support has been essential for ensuring we are compliant. We have employees in multiple states and as a start-up we are constantly changing. It's important to have a partner that can change with you. Big kudos for the new website!

Usability

Again, big kudos for the new website. So much easier to navigate and it feels with the times. Technology is so important these days and having a platform that is easy to use both as an Admin and as an Employee is very important to me. I rarely get an email from an employee saying they can't find something or need help navigating the site and that says a lot.

Return on Investment

Positive impact has been around ensuring compliance in multiple states as well as definitely reducing time on administrative tasks.

Alternatives Considered

ADP TotalSource and Paychex Flex

With ADP and Paychex, at the time, it was a big sell and very little action. It has been a long time since we've used either of those companies, but we have been happy with the progression of our relationship with TriNet and don't intend on changing that any time soon.

Likelihood to Recommend

As I mentioned before, I think that TriNet provides a number of benefits to small companies who want to be as competitive with large companies as they can. Better benefits for small companies through the PEO relationship, compliance support for companies with employees in multiple states, an advisor to ensure compliance around hiring and firing and an endless number of reports.

A Happy TriNet Customer

Overall Satisfaction with TriNet