Item: TriNet
Rating: 1
Author: Verified User

We use TriNet for all HR and payroll operations, as well as take advantage of their health insurance offerings.

General discontent for clients.
Primary points of contacts (client success partners are what they are called) are completely clueless and have zero HR experience.
Due to the fact above, many times provide incorrect information which in some cases can lead to legal issues.

They have a complete lack of concern or desire to help the client. It's like they are doing everything possible to disengage with the client.

The online system works fine, however, when you have to speak to a human is when things fall apart very quickly.

Negative impact, what should be a very mundane task, take too much of my time and energy.
Has cost more money due to incorrect information for HR issues.
Fees are very, very high, and they will nickel and dime you on every single item there is to bill for. You MUST read the fine print of the contract, on the service fees look comparable until you start to work with them.

Would absolutely not recommend them, even to a competitor.

TriNet's customer service is by far the worst, coupled with outragous fees!

Overall Satisfaction with TriNet