Item: TriNet
Rating: 10
Author: Dennis Kause

Use Cases and Deployment Scope

We use TriNet for payroll processing and HR for all employees that work in our single location manufacturing lab in Santa Ana, CA. Our company does not have any health benefits for the employees. We process payroll on the 15th and last day of each month. I am a single user that imports timesheet hours for payroll processing.

Pros and Cons

Provided a very simple import facility allowing me to collect timesheet hours in an Excel file and easily upload a CSV file to TriNet.
Customer support is outstanding. Never has an item required more than 1 call to answer any questions that I may have.

I've not used the reporting very much, but I did find it hard to generate specific reports to help an employee get details on specific periods.
I was going to offer a potential feature to capture 1099 details, but such is now mute with CA's AB-5 that goes into effect 1/1/2020.

Support Rating

When ever I call support to get help with an item (including questions), it has never taken more than one (1) call to get the item resolved and questions answered. Knowledgeable and competent resources are just a phone call away.

Usability

We run a small office staff, with little time available to learn new processes and use systems for payroll processing. The TriNet platform is always accessible, intuitive and extremely easy to use.

Return on Investment

Accuracy in payroll processing.
Compliance.

Alternatives Considered

Ease of use in TriNet is a true bonus, and keeps me very happy with the product.

Likelihood to Recommend

TriNet is well suited for small blue-collar manufacturing companies that do not have their own true accounting office and HR capabilities.

Small businesses value TriNet

Overall Satisfaction with TriNet