TriNet is a good HR solution
June 05, 2021
TriNet is a good HR solution
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TriNet
We utilize TriNet for HR Solutions - they provide our company with benefits, HR/employee relations support, payroll services, worker's compensation, etc. We utilize the HR Passport solution and love it. Every employee is able to access HR Passport for earnings statements, benefit information, leave requests, time card entry - single sign on, easy to use, mostly paper free. HR and Accounting utilize it for payroll, reporting, etc.
- Their HR Passport platform is great - very easy to use- our employees love it. Single sign on everything in one place for employees.
- TriNet manages our leaves of absences very well. Takes on the administrative burden of providing proper notification to employees and tracking of leaves
- Benefits - TriNet allows us to offer a wide variety of benefit options - as a smaller organization we would be limited to just a few medical choices, but with TriNet our employees are given the choice of 14 plans with 2 carriers. TriNet handles the new enrollment process (all online) as well as the open enrollment process.
- Proactive communication when a process changes. Sometime we find out that a process has changed when we try to do something, but not before.
- On the payroll side, there are times where they don't follow the instructions we request in the notes. Thankfully, we ask for a payroll register/pre process to review prior to approval which allows us to correct errors prior to processing.
- In December they changed from a relationship model (you have a specific representative) to a 360 model (you submit an email, call or chat) for assistance. The response times were not good. They have since changed us back to a relationship model which was much appreciated.
- TriNet has simplified the New Enrollment/Open Enrollment process. Prior to TriNet we managed this process manually. Now employees enroll online; TriNet calculates the monthly premium costs and those costs automatically feed into payroll. They also conduct the open enrollment meetings saving us time.
- TriNet has been super helpful with compliance and tracking for employee time off during COVID. We need only enter the time off through their system and they calculate the 6 month prior earnings. They created a COVID 19 Resource site within their system. Again, easy to use and helpful.
- Leaves in California can be quite confusing. TriNet does a fantastic job of leave management. Forms are available on the HR Passport site for employees to access. We (in HR) need only input the leave request information and TriNet tracks and sends out the necessary employee notifications. They will also send reminders to verify if the employee has returned.
TriNet developed a COVID-19 Pandemic site within HR Passport which is very easy to navigate. For specific questions, their HR team is available and has been very responsive to our questions. In addition, they provide weekly newsletters with updates.
We were with TriNet at the time. TriNet's benefit offerings stacked up better than Insperity. And the overall cost benefit was also better.