1. Home
  2. HR Management Software
  3. TriNet Reviews
  4. User Review of TriNet
Trinet Needs Better Customer Support
February 17, 2023

Trinet Needs Better Customer Support

Christina Del Aguila | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We used TriNet as our payroll processing system. They processed our payroll and HR reporting. We transitioned from a PTO plan to a DTO plan and they assisted in the transition with legal aspect as well as the PTO balances on our end.
  • process payroll
  • hr reporting
  • customer support
  • stock compensation payout
Horrible. When we first started using trinet they had a chat function and phone number. With payroll there are some things that are urgent and need immediate attention so this type of customer service is necessary. In 2021 they completely got rid of the live chat and phone number and customer support was only reachable through submitting a case which took days to get a response.
It is easy to use, easy to process payroll, easy to get reports.
  • trinet cost us over $2000 in fees to submit W2Cs for a stock comp correcting
  • trinet has multiple hr reports that are helpful
N/A

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

No

Trinet has more features than Gusto and QuickBooks Online as far as HR reporting, census, off-cycle payroll, tax reports etc. But the biggest thing it doesn't have that all of these other do is a live chat feature that is completely necessary for immediate payroll issues that always come up.
We had a lot of W2 issues with Trinet. They did not correctly enter the stock gains on our employees W2s. This caused so many issues for us, we had to submit multiple forms to create W2Cs. We not only had a huge delay in getting the W2s to our employees but they charged us a lot in fees to get this done.

TriNet Feature Ratings

3.7
Employee demographic data
8
Employment history
1
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
2
Organizational charting
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
8
5.8
Pay calculation
9
Off-cycle/On-Demand payment
9
Benefit plan administration
1
Direct deposit files
9
Salary revision and increment management
1
Reimbursement management
Not Rated
5.0
Approval workflow
1
Balance details
7
Annual carry-forward and encashment
7
8.0
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
8.5
Report builder
8
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
7.0
New hire portal
7
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated