Item: TriNet
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use TriNet for payroll, for benefits, and employment verification.

Pros and Cons

Payroll for multiple states
EE onboarding to platform is easy

Chat times out too quickly. I'm still typing my Question and I have the orange banner up telling 10 sec left.
Better turnaround time on questions. If an item is escalated, forget it. It takes days to weeks to get an answer. (If Chat people know, then all is good)
Integrate with our 401K provider, Fidelity, so that process is automated.

Support Rating

1. Chat times out too quickly.
2. If the Chat (front line) people have to escalate your question, it will take forever to get resolved. (like weeks)

Usability

The platform is very user-friendly. On the admin side, reports are a bit challenging to find the correct one. But probably b/c I don't know the correct "lingo."

Key Insights

Do you think TriNet delivers good value for the price?

Not sure

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

Yes

Alternatives Considered

Insperity Premier

I think TriNet was looked at over Insperity b/c TriNet offers BCBS, and Insperity is UHC.

Small company who can afford to spend on this service (you're not cheap!). To have payroll and benefits on 1 platform is beneficial to the employee. Really nice when you're dealing with multiple states with different rules and tax rates. I thought there would be more client services when an EE has a question on benefits. Often they're just told to call BCBS, who wants to be on hold with them?

Cadillac service provider

Overall Satisfaction with TriNet