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TriNet for the Win!
August 17, 2023

TriNet for the Win!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We use TriNet for processing payroll and providing benefits to our employees. We also use it for HR functionality. As a very small company with less than 10 employees, TriNet allows us to have the bargaining power of a much larger company and enables us to provide very competitive benefits to our employees. It also allows us to maintain a small team since TriNet can assist in areas where we do not currently have a dedicated team lead - such as for HR.
  • Benefits Administration
  • Assistance with reduction in force and all appropriate state and federal paperwork
  • Ease of processing payroll
  • It is sometimes difficult to find the appropriate report I'd like to run in Workforce Analytics
  • Afterhours support on chat would be very beneficial
I have found the TriNet team to be very knowledgeable in each scenario for which I have had to engage them. From benefits administration to open enrollment issues to separation pay to needing the appropriate paperwork for a reduction in force -- they have covered each topic with ease. If for some reason the person I was speaking to didn't have the proper answer, they easily got me to someone with deep knowledge of the area on which I had questions. You've built a great support team at TriNet!
Both the TriNet web platform and the app are very straightforward and user-friendly.
  • TriNet has allowed us to keep a small team since they handle benefits and payroll.
  • TriNet keeps us in compliance since we utilize their HR.
  • TriNet gives us the ability to over great benefits to our employees at a very reasonable cost - something we wouldn't have been able to do on our own, considering we have less than 10 employees.
TriNet assisted us with the PPP loan we had in place and then provided all of the appropriate information back to the government in order to have that loan forgiven.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

Yes

TriNet has been a gamechanger for our company. We use TriNet for payroll, benefits, and HR support and it has made things significantly easier for our internal team. Processing payroll is very straight forward and reminders are posted in the platform so there is never a risk of missing the submission. TriNet also engages directly with employees when it is benefits open enrollment time -- our employees then select and register for benefits on their own. The only area I wish we had better support is with after-hours chat support. Some of our team members work outside of the US occasionally, so time zones can be complicated with getting live support.

TriNet Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Leave and Attendance Management ()
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
9.0
Report builder
9
Pre-built reports
9
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Using TriNet

2 - CEO and Finance
1 - Someone with knowledge of finance
  • Benefits administration
  • Payroll processing
  • HR issues and compliance
  • Providing very competitive benefits to our team
  • Processing regular and off-cycle payrolls
  • Use of reporting tools

Evaluating TriNet and Competitors

  • Ease of Use
We are very happy with TriNet and wouldn't change.

TriNet Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I actually don't even know if we have premium support on our account. But I can say that whatever the level of support we currently have, it is very appropriate and has been helpful. I do not feel support is in any way lacking at this level.
Honestly, every single time I have had to reach out to the support team for an issue, they have been so helpful and knowledgeable with their responses. I've reached out for questions on the tax percentage withheld on separation pay, or for compliance questions related to an upcoming reduction in force, or for questions on withholding codes showing on an employee's paycheck. Truly across the board, each team member with whom I have spoken was extremely knowledgeable and easily resolved my issues.

Using TriNet

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Processing payroll is seamless
  • The live chat function is stellar
  • Benefits enrollment is very easy both from the company side and the employee side
  • Some of the Workforce Analytics reports are difficult to run or understand
Yes - The mobile app is very user friendly from an employee perspective but I didn't find it to be as easy to use from the company perspective. Therefore I normally only use the app when I'm looking at my personal details and not the company details.