Literally the worst PEO I can ever imagine using.
July 18, 2023

Literally the worst PEO I can ever imagine using.

Trevor Davis | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We use TriNEt in their new platform. Not being a full PEO but rather using their system to manage other vendors and using them for HR , compliance and payroll. We were sold as them being a full PEO but the switched and told us this system was better.
  • Nothing! Seriously, in my experience, there are issues with everything we have..Except for maybe HR help.
  • We've had very limited admin access. In my experience, its takes weeks to solve simple issues. I feel there is no direct problem solving and in my experience, its Always answered by I will get someone to do this. Then the ball is just dropped.
  • In my experience, there is literally nothing that works well . The software looks great, however, you will not even be able to change or update employee info accurately. We loved the sales people and the initial presentation but my experience has been that they cant even onboard well. I believe they have a system that passes people along with information missing in big ways and no one doing their job thoroughly.
  • In my experience, it takes forever to fix issues. I believe they did not onboard our employee's time off correctly. We have weekly meetings addressing this. Had multiple forensic people in our company involved to ensure accuracy and almost a year later I feel they cant input the correct information. Nor do I believe they know how to compute time off correctly or accruals. Still not resolved. We had to do all the math and work for them.
  • Ive never written a bad review and I try to work through issues however I feel this company is a mess. In my experience, this company literally does nothing correct. In my experience, they literally just mailed checks to employees who were off boarded even though that illegal in Ca. Even though we select Direct deposit on the offboarding. I feel nothing is to be trusted in their system.
  • My opinion is I would run far away from this company!! I have no idea how there are any positive reviews as, in my experience, there is not one area they do well for us outside of having a good HR rep.
  • I believe they have created legal liabilities for our company with their inability to function even at the most basic level. We are moving on from them and consulting on how to asses the damage I believe they have caused.
Non existent. In my experience, they will pass you from one person to the next with no resolution even on simple issues for weeks on end. If I had proper admin access I could probably fix it myself better, but Admins will have extremely limited access with no support. Again a zero if. Icould
ZERO ZERO ZERO... I believe it looks good but I feel their system and access is seriously flawed and limited.
  • All negatives, We have spent a year using our people to manage their jobs
Nothing, We managed our own compliance. In my experience, they have no abilities to mange it at the local or state levels.

Do you think TriNet delivers good value for the price?

No

Are you happy with TriNet's feature set?

No

Did TriNet live up to sales and marketing promises?

No

Did implementation of TriNet go as expected?

No

Would you buy TriNet again?

No

ADP was ok, I believe TriNet pales to anything Ive seen.
I described multiple issues in the needs improvement sections. In my experience, they are a mess. Id leave a zero if it allowed me to.

TriNet Feature Ratings

Employee demographic data
5
Employment history
5
Job profiles and administration
4
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
5
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
5
Pay calculation
1
Off-cycle/On-Demand payment
1
Benefit plan administration
1
Direct deposit files
1
Salary revision and increment management
1
Reimbursement management
1
Approval workflow
5
Balance details
1
Annual carry-forward and encashment
1
View and generate pay and benefit information
5
Update personal information
5
View job history
5
View company policy documentation
1
Employee recognition
1
Report builder
1
Pre-built reports
4
Ability to combine HR data with external data
1
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
5
Manager tracking tools
1
Corporate goal setting
1
Individual goal setting
1
Line-of sight-visibility
1
Performance tracking
1
Job Requisition Management
1
Publish to Social Media
1
Job Search Site Posting
1
Applicant Tracking
1
Notifications and Alerts
1

Using TriNet

35 - Payroll,accounting,time management , benefits
4 - Accounting,Hr,Executive management
  • HR and compliance
  • Payroll
  • Time management

TriNet Support

ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Yes - No everything remains broken