Overall Satisfaction with TriNet
We use TriNEt in their new platform. Not being a full PEO but rather using their system to manage other vendors and using them for HR , compliance and payroll. We were sold as them being a full PEO but the switched and told us this system was better.
- Nothing! Seriously, in my experience, there are issues with everything we have..Except for maybe HR help.
- We've had very limited admin access. In my experience, its takes weeks to solve simple issues. I feel there is no direct problem solving and in my experience, its Always answered by I will get someone to do this. Then the ball is just dropped.
- In my experience, there is literally nothing that works well . The software looks great, however, you will not even be able to change or update employee info accurately. We loved the sales people and the initial presentation but my experience has been that they cant even onboard well. I believe they have a system that passes people along with information missing in big ways and no one doing their job thoroughly.
- In my experience, it takes forever to fix issues. I believe they did not onboard our employee's time off correctly. We have weekly meetings addressing this. Had multiple forensic people in our company involved to ensure accuracy and almost a year later I feel they cant input the correct information. Nor do I believe they know how to compute time off correctly or accruals. Still not resolved. We had to do all the math and work for them.
- Ive never written a bad review and I try to work through issues however I feel this company is a mess. In my experience, this company literally does nothing correct. In my experience, they literally just mailed checks to employees who were off boarded even though that illegal in Ca. Even though we select Direct deposit on the offboarding. I feel nothing is to be trusted in their system.
- My opinion is I would run far away from this company!! I have no idea how there are any positive reviews as, in my experience, there is not one area they do well for us outside of having a good HR rep.
- I believe they have created legal liabilities for our company with their inability to function even at the most basic level. We are moving on from them and consulting on how to asses the damage I believe they have caused.
- All negatives, We have spent a year using our people to manage their jobs
Nothing, We managed our own compliance. In my experience, they have no abilities to mange it at the local or state levels.
Do you think TriNet delivers good value for the price?
No
Are you happy with TriNet's feature set?
No
Did TriNet live up to sales and marketing promises?
No
Did implementation of TriNet go as expected?
No
Would you buy TriNet again?
No
ADP was ok, I believe TriNet pales to anything Ive seen.
TriNet Feature Ratings
Using TriNet
35 - Payroll,accounting,time management , benefits
4 - Accounting,Hr,Executive management
- HR and compliance
- Payroll
- Time management
- None
- We wont
TriNet Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Not offered
Yes - No everything remains broken
No its never happened